Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You’ll receive a confirmation email once your order has been dispatched.

 

 

United States Shipping

We ship orders across the United States.

  • Estimated delivery time: 3–7 business days after dispatch

  • Shipping cost: Calculated at checkout (or clearly displayed if flat-rate)

Delivery times may vary depending on location and carrier delays.

 

 

International Shipping

We also ship internationally.

  • Estimated delivery time: 7–21 business days after dispatch

  • Shipping cost: Calculated at checkout based on destination and order size

Please note:

  • International delivery times can vary due to customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

 

 

Order Tracking

Where available, tracking information will be provided once your order has shipped.

 

Delays & Issues

While we do our best to meet delivery estimates, delays can occasionally occur due to carrier or customs issues.

If your order hasn’t arrived within the expected timeframe, please contact us and we’ll be happy to help.

 

Incorrect Address

Please ensure your shipping address is correct at checkout.

We cannot be responsible for orders delayed or lost due to incorrect or incomplete addresses.

 

Contact Us

If you have any questions about shipping, please contact us at:

courtney@greenwichplay.com

 

Recommended Shopify placement

  • Online Store → Policies → Shipping policy

  • Link it in your footer and checkout (Shopify does this automatically)